FAQS
My payment has been accepted and I never got the digital downloads?
When placing your order please first ensure you entered the correct email address. If you do not receive your digital downloads right away please check your spam folder. If you are still encountering problems, please send us an email with your full name and order number and we will look into this for you, admin@bespoke-bride.com
It has been more than 14 days and I have still not received my order?
If you have still not received your order after 14 days please drop us an email, with your full name and order number and we will look into this for you,
admin@bespoke-bride.com
How long does it take to ship?
Items are made to order and take 3-5 working days to complete. Deliveries are sent via Royal Mail and take an average 3-5 working days to be delivered in the UK and 5-7 working days to international destinations.
Are you able to choose specific Lyrics/quotes when ordering the Vinyl stickers?
We are more than happy to provide you with the lyrics/ quotes of your choice. As soon as you have completed your order, please send us an email with your full name, order number and choice to admin@bespoke-bride.com
Can you ship priority?
We are unable to ship priority, please make sure when placing your order that you leave enough time for completion and delivery.
I can’t find my tracking number?
We only provide a tracking number if you have chosen to have your item sent ‘tracked and signed’ for by Royal Mail. This option is not available via Shopify however, if you would like to request this before placing your order please send an email to admin@bespoke-bride.com and we will arrange this for you.
My digital products won’t open? Please make sure your current PDF opening software is up to date, if you are still having difficulty please email us and we'll send you over the files in a different format for you to open.
Is it possible to cancel my order?
If you would like to cancel your order please get in touch with us, within one hour of the order being placed, admin@bespoke-bride.com
What type of glass can be used for the vinyl stickers?
We suggest using highball glasses; however the stickers are suitable for a wide range of glassware and surfaces.
Do you do bespoke orders?
Of course! You can grab our custom stickers here or if you'd like to make something else bespoke then drop us an email: admin@bespoke-bride.com
I received my vinyl stickers but I can’t make them stick?
When transferring the vinyl stickers, first ensure the glass is dry and free from any bits of dust. Do not try to transfer if the glass is too hot or cold, this works better when the glasses are at room temp.
We recommend rubbing the transfer tape against the glass, pushing down on each letter as you go, then from one corner slowly peel away the tape. If the letters are being particularly stubborn, try using tweezers to hold each letter in place as you peel the tape away. Once it has been fully removed give the letters one more firm rub over and you should be good to go!
